Rui Duarte - Online CV - Sprint CV

Achievements

Main achievements: Increase process efficiency by more than 30% and reduce the error rate to residual values.

General description

Help establish KPIs and pipeline discipline, infuse appropriate forecasting rigour, accuracy and accountability and drive continuous and transparent feedback to the whole team using Power BI, Excel and SQL.

Activities and responsabilities

• Manage performance towards achievement of goals, learn quickly, and update plans in agile way, using SharePoint 365, Microsoft Forms and Power Automate flows.
• Cooperate with the Assisted Sales Team framework and sales process for Microsoft and oversee the development of onboarding process and materials to ramp up new sellers and managers, ensure assimilation of onboarding content.

Roles performed

Sales Excellence, BI & Data Analyst, Low Code Developer, Application Developer

Technologies and methodologies used

SharePoint, SQL, JSON, REST, Power Apps, Microsoft Power Automate, Microsoft Power BI, Dynamics365

Achievements

I was able to upgrade the communication and collaboration methods, reducing administrative burden and increasing efficiency.

General description

Working for eu-LISA is more than just a job, it's a mission, to help all Europeans feel safer!
Hired as an intramuros for eu-LISA through a contract between Unisys and my own company, Planned Reality, my main job is to be the IT within the Learning and Development Sector of the HR Unit.

Activities and responsabilities

- Managing and developing LNDS/HRU SharePoint 2013 websites (creating lists, document libraries and respective automations with workflows), such as:
> Collection of staff members' reclassification and performance figures from managers.
> Service request for external training.
> Creating and maintaining a monthly internal newsletter using SharePoint lists and email automation with MS Access VBA.
> Design of the onboarding and departure procedures using Tasks and Workflows.
- Managing current LMS system (Totara v11.9, on-premises): User's management, job assignments, uploading contents, reporting, etc.
- Recording webinars / trainings with Camtasia and further editing them.
- Liaising with external suppliers and internal security teams to support current Totara + preparing the migration to an externally hosted version of Totara.
- Working with some internally used applications (ARES tool from European Commission, Planview Projectplace + Timesheet).
- Attending / creating meetings using Cisco Jabber + Conference, MS Teams and Samba Live.
- Tutoring colleagues on some of the above-mentioned tools.

Roles performed

IT Expert, Developer, CEO

Technologies and methodologies used

Microsoft VBA, HTML, SharePoint, Camtasia, Totara

Achievements

Be part of a team of 3 programmers who managed to learn the operation of over 40 MS Access applications in daily 6-hour sessions via videoconference for 2 months.

General description

The newly created MS Access support team in Accenture Lisbon replaced the team from India and helped the German bank to handle all its daily tasks: Reconcile financial transactions, create multiple reports, import and export files, etc..

Activities and responsabilities

- Analyse, develop, enhance and maintain MS Access, SQL Server and Oracle databases applications.
- Improve communication between IT and the bank for better alignment.
- Improve automation of existing processes to support business reporting needs.
- Present and build technical solutions.

Roles performed

IT Expert, Developer

Technologies and methodologies used

Microsoft VBA, SharePoint, SQL, .NET C#, Oracle, Bash, PowerShell

Achievements

I have developed the partnerships and client portfolio necessary to establish a professional activity as a freelance ICT consultant.

General description

Creation of virtual tours for interior spaces and general technological consultancy, including website development.

Activities and responsabilities

- Creation of 360 views and 3D virtual tours using Matterport technology for interior spaces.
- Installation and configuration of home automation devices.
- General technological consultancy (IT support, development and optimisation of websites, social networks, etc.).
- I have also participated in several initiatives supported by the EC (Consumer Law Ready and the Single Market Forum) as a certified trainer.

Roles performed

IT Expert, Photographer

Technologies and methodologies used

Microsoft VBA, HTML, PC Hardware, 360 virtual tour, WordPress CMS

Achievements

Responsible for various enhancements and optimisation of client sales reports.

General description

Member of the sales department support team - support to over 150 MEO external agents.

Activities and responsabilities

Development, verification and control of sales reports for shops and agents, using all MS SQL Server tools (SSAS, SSIS and SSRS), and NPOI (.NET port of Apache POI http://www.nuget.org/packages/NPOI/) for manipulation of Excel files, using scripts in SQL, VBA, C# and Powershell.

Roles performed

IT Expert, Developer

Technologies and methodologies used

Microsoft VBA, SharePoint, SQL, .NET C#

Achievements

Member of a team of 3 who were responsible for all the planning (business requirements analysis and specification, training, etc.) of replacing various other tools (backlog, issue tracker, etc.) with JIRA.

General description

Supporting the Health Plan management application and website.

Activities and responsabilities

- Member of the team that organised and planned the implementation of the Oneway (JIRA) project on MEO (which was cancelled 2 weeks before production started, by management decision).
- Member of the support team for the operation of PT ACS, namely in the GPS (Health Plan Management) application, using SQL Server and Harvest, and also in the management and maintenance of the contents of the HTML Institutional Portal.

Roles performed

IT Expert, Developer, Jira Administrator

Technologies and methodologies used

Microsoft VBA, HTML, SharePoint, SQL, Jira, Harvest

Achievements

Over 25 years, I was able to evolve professionally from administrative assistant to senior IT consultant.

General description

Support all the technology needs of the Legal Department, including interactions with other departments.

Activities and responsabilities

- IT and technological support to the entire Legal Department, including training and clarification of doubts.
- Analysis, specification of requirements and administration of applications for computerisation of legal processes, namely:
> Jurimind (application that manages all the processes of the Department).
> SGPT (an application created to handle legal claims made to telecom operators under Law 32/2008, known as Data Retention).
> ILC (Legal Interception of Calls).
- Specification and creation of applications in MS Access for process management
- Support to internal audits, including compliance with SOX.
- Preparation of the Department's budget in SAP.
- Member of the support team for the General Shareholders' Meetings of the holding company PT SGPS.
- I have given several internal training courses, totalling more than 700 hours: Word, Excel, Powerpoint, Access, Outlook, Internet, as well as some internal applications of the PT Group (Jurimind, PTdocnet).
- Creation, administration and management of websites in SharePoint, including the design of workflows with SharePoint Designer.

Roles performed

IT Expert, Developer, Trainer, SharePoint Administrator

Technologies and methodologies used

Microsoft VBA, HTML, SharePoint, SAP

Achievements

Responsible for the successful support of both computer hardware and software to InforWorld's customers.

General description

Managing partner of Inforworld with a friend (50% each), where we performed all the necessary functions to satisfy our clients' requests, both in terms of computer hardware and software.

Activities and responsabilities

ICT consultant, hardware technician (configuring and installing stand-alone computers or servers, designing network architectures, installing printers, repairing equipment) and software technician (configuring applications, developing databases, etc.).

Roles performed

IT Expert, CEO

Technologies and methodologies used

Microsoft VBA, HTML, PC Hardware